Privacy Policy

1. Introduction

ClawNow LLC ("ClawNow," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot hosting service ("Service"), visit our website at clawnow.app ("Website"), or interact with us in any other way.

ClawNow LLC is a United States limited liability company with no subsidiaries or affiliates. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and profile picture through Google OAuth authentication.
• Payment Information: When you subscribe to our Service, payment processing is handled by Stripe. We do not store your full credit card number; Stripe provides us with a token and limited card details (last 4 digits, expiration date) for record-keeping.
• Bot Configuration: We collect the bot name you choose, your phone number, messaging service preference (WhatsApp or Telegram), and AI provider preference (Anthropic or OpenAI).
• API Keys: We collect and store your AI provider API keys in encrypted form using AES-256 encryption. These keys are used solely to power your chatbot and are never shared with third parties.
• Support Communications: If you contact us for support, we may collect information contained in your communications.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including pages visited, features used, and timestamps.
• Device Information: We may collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies: We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

2.3 Information We Do NOT Collect

We do not collect, store, access, or process the content of your conversations with your AI chatbot. Your chat messages are transmitted directly between your messaging app (WhatsApp/Telegram) and your chosen AI provider (Anthropic/OpenAI) through your personal bot instance. ClawNow has no visibility into these conversations.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, deploy and maintain your chatbot, and provide customer support.
• Payment Processing: To process your subscription payments and manage billing.
• Service Improvement: To analyze usage patterns and improve our Service.
• Communications: To send you service-related notifications, updates, and (with your consent) marketing communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address technical issues, fraud, or security concerns.

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including:
  • Stripe (payment processing)
  • Google (authentication)
  • Supabase (database hosting)
  • Netlify (website hosting)
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Business Transfers: If ClawNow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• AES-256 encryption for sensitive data (API keys)
• HTTPS encryption for all data in transit
• Secure authentication via OAuth 2.0
• Regular security assessments and updates
• Access controls and audit logging

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Data: Retained while your account is active and for up to 30 days after deletion to allow for account recovery.
• Payment Records: Retained for 7 years as required for tax and accounting purposes.
• API Keys: Deleted immediately upon account deletion or when you update your configuration.
• Usage Logs: Retained for up to 90 days for security and operational purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to certain processing of your data.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at [email protected] or call us at [phone number]. We may need to verify your identity before processing your request.

9. International Data Transfers

ClawNow is based in the United States. If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our Service, you consent to the transfer of your information to the United States. We take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected].

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us (such as Anthropic, OpenAI, WhatsApp, and Telegram). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

For material changes, we will also send you an email notification (if you have an account with us). We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: